Do not use any of the 'Classify as.' actions as this will prevent Proofpoint support from retrieving a copy of the message. Microsoft customers reported that the errors began appearing after they updated their security definitions, which led to a “downpour of ransomware alerts” for some. Click either Report as false positive OR Report as false negative. Microsoft is now investigating how the code error slipped through its testing and validation processes, with the hope that it will prevent similar issues from occurring again in the future. Affected customers should find the false-positives should clear from their portal without any intervention. These may include scan policy settings, incomplete remediation, issues with credentials, or an issue with the. Sholz said Microsoft has updated its cloud logic to suppress the false-positive alerts and has re-processed a backlog of alerts to “completely remediate impact”. False-positives can occur for a number of reasons.
Report file as false positive update#
Microsoft has issued another code update that should correct the problem, according to Microsoft's Steve Sholz, principal technical specialist at Microsoft, updating customers via social media. If you found false positive when you are using AegisLab signature database based product, please email the product name, product version, signature type and.
Click either Report as false positive OR Report as false negative.
Report file as false positive how to#
It said a recent update that it deployed “within service components that detect ransomware alerts” introduced a code issue that led to false ransomware detections in the company’s security solution. How to report messages As the admin, please follow the below instructions: Click Log Search.
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